Write to us
Tell us what happened and what you expected. Nothing here is stored anywhere but our own support desk, and we never need your recordings or your words.
Faster help
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The device will not speakDawn always has a fallback voice: if the neural voice is loading or fails, the system voice speaks instead. If nothing speaks, check the silent switch and volume, then force-quit and reopen the app. Write to us with "cannot speak" in the topic and we answer those first.
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In the appSettings, then About, has Help and support, a one-tap email to us, and the privacy policy. Settings, then Data & Backup, has one-tap backups, restore with an automatic safety copy, and board import and export in Open Board Format.
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Reporting a bugInclude the iPad or iPhone model, the system version, what you tapped, and what you expected. The engine version at the bottom of Settings, then About, tells us exactly which build spoke.
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Clinics and schoolsProfiles keep each student's boards, voices, and history separate on one device. Boards import and export in Open Board Format, so work moves between systems. For evaluation copies or group pricing, choose "Clinic, school, or evaluation" above.
Common questions
How does someone start talking with Dawn?
Tap symbols on the board to build a message, then tap Speak. The sentence starters beside the board and the Phrases tab hold common messages, and the Type tab is a full keyboard with word prediction for spellers. Everything speaks with the same voice, instantly, with no internet needed.
Can I change which words are on the board?
Yes. Open Settings (the gear) and use Edit mode to change any button's word, symbol, and color, add new words and folders, or hide buttons. Personal photos, or a photo taken on the spot, can be symbols. A button stays in its cell until someone moves it, so motor patterns stay safe.
How do we start small and grow?
Two settings, both in Settings, then Layout. "Words to show" starts the board at First words (about a dozen), then Combining, then Everything: words appear in their final places as the level goes up, so nothing learned has to be relearned. "Grid size" is separate: 6 × 8 is the standard, 8 × 10 and 10 × 12 hold more words and keep every 6 × 8 home word in its cell, and 3 × 4, 4 × 6 and 5 × 7 give bigger buttons for hands and eyes that need them, not for beginners.
How do I fix the way a name is pronounced?
Settings, then Speaking, then Pronunciations: type the word and how to say it. It applies everywhere the word is spoken, including single taps.
How do I create a personal voice?
Settings, then Voice, then Create a personal voice. Read the short on-screen passage aloud; about eight seconds is enough. Dawn builds the voice on the device in about half a minute, and the recording never leaves it. Only clone a voice with the person's permission; for a child, a parent or guardian decides.
The recording came out noisy or shaky. Will it still work?
Usually, yes. Dawn cleans the audio and picks the strongest stretch of the recording automatically. If the result is not right, the Voice Studio can also match your recording to the nearest of the built-in voices, and you can shape pitch and age from there.
What is message banking?
Recording whole phrases in your own natural delivery, saved and played back exactly as spoken. Tap Record in the Phrases tab; each recording is saved to the Quick Phrases board. Many people preserve the phrases that matter most this way, alongside a created voice for everything else.
Does Dawn work with switches?
Yes. Row, column, block, or one-at-a-time scanning, with one switch (auto) or two (step) and adjustable timing, is in Settings under Access. Scanning covers the board, the keyboard, phrases, the message window, and the view switcher. Auditory scanning can speak each highlighted item or click. Switch keys are remappable; Space and Return always select. Dawn also works with VoiceOver and Dynamic Type.
How do I stop the talker from wandering into Settings?
"Lock editing and Settings" is offered during setup and is on by default. Opening Settings then takes a touch and hold and a quick sum. Change it anytime in Settings, then Partner Tools, then Lock Settings.
How do backups work?
Settings, then Data & Backup, offers a one-tap full backup: a single file containing boards, edits, personal voices, banked messages, and photos. Save it wherever you choose, such as the Files app or your own iCloud Drive. Before any restore, Dawn saves a safety copy of the current data to Files, so a restore can never lose what was made since.
Can several people use one iPad?
Yes. Settings, then Profile, creates a profile per person with its own boards, voices, recordings, and history. Switch between them in Settings, under Profile.
Can I move boards from or to another AAC app?
Dawn imports Open Board Format files (.obf and .obz) and exports boards as .obz, an open format that several AAC systems read and write.
What does Dawn collect about us?
Nothing. No account, no analytics, no server. Words, recordings, and voices stay on the device. This support form is the one exception: what you type here is stored on our own support desk so we can answer you. The full policy is short and readable: privacy policy.
How does the subscription work?
Dawn is a subscription, yearly or weekly, each with a free trial, billed by Apple through the App Store. One subscription covers iPhone and iPad. Manage or cancel anytime in Settings, then your Apple Account, then Subscriptions.
I reinstalled and it asks me to subscribe again.
Tap Restore Purchases on that screen while signed into the same Apple Account. Your subscription comes back immediately.
How do refunds work?
Apple handles all billing, so refunds go through Apple at reportaproblem.apple.com. If something in the app pushed you to a refund, we would genuinely like to hear what it was.
Prefer email?
[email protected]. Include your device model and what you expected to happen; screenshots help. We read every message.